Effective Date: February 26, 2026

This Payment Policy applies to purchases made on duct.harsle.com (the “Site”), operated by Nanjing HARSLE Machine Tool Co., Ltd. (“HARSLE”, “we”, “us”, or “our”).

This policy explains accepted payment methods, payment terms, deposit requirements, and related financial responsibilities.

1. Business Nature

HARSLE Duct Division primarily supplies industrial duct fabrication machinery and related equipment to business customers worldwide.

Most machinery is produced after order confirmation and deposit payment.

2. Accepted Payment Methods

Unless otherwise agreed in writing, we may accept:

  • Bank Transfer (T/T – Telegraphic Transfer)
  • Letter of Credit (L/C) for qualified orders
  • Other methods as agreed in written contract

For spare parts or smaller orders (if enabled online), additional secure payment methods may be available at checkout.

All payment instructions must be confirmed in writing through official company email.

3. Payment Terms for Machinery Orders

Standard Payment Structure

Unless otherwise stated in the Proforma Invoice (PI):

  • 30% deposit before production
  • 70% balance before shipment

Alternative structures may be agreed depending on order size, credit history, or project nature.

Production begins only after receipt of agreed deposit.

Shipment is arranged after full balance payment is received (unless otherwise agreed).

4. Payment Terms for Spare Parts

Spare parts and consumables generally require:

  • 100% payment before shipment

For long-term partners, alternative terms may be agreed in writing.

5. Currency

Payments are typically accepted in:

  • USD
  • EUR
  • Other currencies as agreed in the PI

Currency must match the invoice currency unless agreed otherwise.

Exchange rate fluctuations are borne by the payer unless otherwise specified.

6. Bank Charges & Transfer Fees

All intermediary bank charges, transaction fees, and remittance costs are the responsibility of the buyer unless otherwise agreed.

The full invoiced amount must be received in our designated account.

If underpayment occurs due to bank deductions, shipment may be delayed until the balance is settled.

7. Payment Security & Fraud Prevention

To protect customers:

  • We only provide bank details via official company email domain
  • Any change in bank account information will be formally confirmed
  • Customers are advised to verify bank details before transfer

We are not responsible for losses caused by payment sent to fraudulent or unauthorized accounts not officially confirmed by us.

8. Late Payments

If payment is delayed:

  • Production or shipment may be postponed
  • Storage fees may apply for completed machinery
  • Additional administrative costs may be incurred

Extended delay may result in order suspension or cancellation.

9. Taxes, Duties & Regulatory Charges

International orders may involve:

  • Import duties
  • VAT/GST
  • Customs clearance fees
  • Local compliance costs

Unless agreed under DDP terms, such charges are the responsibility of the buyer.

10. Refund Processing

Refunds, if approved under our Refund and Returns Policy:

  • Will be issued to the original payment method
  • May take 5–15 business days depending on bank processing time
  • May be subject to intermediary bank deductions

Shipping and banking charges are non-refundable unless the error was caused by us.

11. Letter of Credit (If Applicable)

When payment is made via L/C:

  • Terms must match the PI
  • Discrepancies may cause delays
  • All banking fees related to L/C issuance and negotiation are borne by the buyer unless agreed otherwise

Shipment documents will comply with agreed L/C terms.

12. Compliance & Export Regulations

Payment and transaction completion may be subject to:

  • International trade laws
  • Export control regulations
  • Anti-money laundering compliance

We reserve the right to refuse or cancel transactions that violate applicable laws.

13. Chargebacks & Payment Disputes

Customers are encouraged to contact us directly before initiating any chargeback or bank dispute.

Unjustified chargebacks may:

  • Delay resolution
  • Result in additional fees
  • Affect future business cooperation

14. Contact Information

For payment-related inquiries, please contact:

Nanjing HARSLE Machine Tool Co., Ltd.
Website: https://duct.harsle.com
Correo electrónico: info@harsle.com
Business Hours: Monday–Friday, 9:00–18:00 (China Time)

Please include:

  • Order or PI number
  • Company name
  • Payment reference number