Refund and Returns Policy

Effective Date: February 26, 2026

This Refund and Returns Policy applies to purchases made on duct.harsle.com (the “Site”), operated by Nanjing HARSLE Machine Tool Co., Ltd. (“HARSLE”, “we”, “us”, or “our”).

This policy explains the conditions under which returns, refunds, exchanges, and claims may be accepted for products purchased from our Duct Division.

1. Business Nature & Product Type

HARSLE Duct Division primarily supplies:

Industrial duct fabrication machinery
HVAC sheet metal equipment
Spare parts and accessories
Custom-configured equipment

Most machinery is made-to-order, industrial-grade equipment for B2B customers. Because of the customized and industrial nature of our products, return eligibility differs from standard consumer goods.

2. Order Cancellation Policy

Before Production Starts

Orders may be canceled without penalty if production has not yet begun and no materials have been procured.

After Production Starts

If production has started:

Deposit payments are generally non-refundable
Cancellation may be subject to material, labor, and engineering costs already incurred

Customized equipment cannot be canceled once manufacturing is substantially completed.

All cancellation requests must be submitted in writing to info@harsle.com.

3. Returns Eligibility

A. Machinery & Custom Equipment

Due to the size, configuration, and international shipping of industrial machinery:

Returns are not accepted for non-defective, correctly supplied equipment
Returns may be considered only if:
- The product was shipped incorrectly (wrong model/specification)
- There is confirmed manufacturing defect
- There is severe shipping damage verified by documentation

Return requests must be submitted within 7 calendar days of delivery.

B. Spare Parts & Accessories

Spare parts may be eligible for return if:

The item is unused
In original packaging
Returned within 14 calendar days of delivery
Not customized or specially ordered

Buyer is responsible for return shipping costs unless the error was caused by us.

4. Non-Returnable Items

The following items are not eligible for return:

Customized machinery
Custom electrical configurations (voltage, control system modifications)
Software-configured systems
Installed or used machinery
Clearance or specially discounted items
Goods damaged due to improper use, installation, or maintenance

5. Shipping Damage Claims

If your shipment arrives damaged:

Inspect goods immediately upon delivery
Take photos/videos of outer packaging and internal damage
Note visible damage on the delivery receipt (if possible)
Contact us within 7 jours of delivery

Failure to report within this period may affect claim eligibility.

For sea freight shipments under FOB/CIF terms, damage claims may require coordination with the shipping carrier or insurance provider.

6. Defective Products & Warranty Claims

If a product is defective due to manufacturing issues:

Please provide photos/videos and detailed description
Our technical team will evaluate remotely
Spare parts may be supplied under warranty
On-site service (if required) will follow the terms of the purchase contract

Refunds are generally not issued when repair, replacement, or technical support can reasonably resolve the issue.

Warranty terms are governed by our separate Warranty Policy.

7. Refund Process

If a refund is approved:

Refunds will be issued to the original payment method
Bank transfer refunds may require processing time depending on financial institutions
Any intermediary bank charges may be deducted
Shipping costs are non-refundable unless the error was caused by us

Processing time may take 5–15 business days after approval.

8. Return Shipping & Logistics

If return is approved:

Buyer must securely repack equipment
Buyer is responsible for return freight unless otherwise agreed
Goods must be returned to the designated warehouse or factory address provided in writing
Risk during return transit remains with the sender

Returned goods must be inspected before refund approval.